Customer Privacy Notice
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This privacy notice tells you what to expect us to do with your personal information.
Contact details
Email: geraldine@vidacommunications.co.uk
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What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
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Names and contact details
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Addresses
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Website user information (including user journeys and cookie tracking)
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Photographs or video recordings
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Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
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Consent
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Contract
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Legitimate interest:
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To be able to contact clients in writing, by email or telephone and to keep records of payment of contracts.
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To optimise user experience on our website.
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Where we get personal information from
We get information from people directly.
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How long we keep information
We will keep your contact details on file for the duration of our contract with you and for a further six months following the end of the contract. At the end of that period, or once you withdraw your consent, your data will be deleted or destroyed.
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Your data protection rights
Under data protection law, you have rights including:
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Your right of access - You have the right to ask us for copies of your personal data.
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Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
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Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
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Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
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Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
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Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
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You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
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To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
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How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
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If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
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The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated: 22 June 2024
